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Quality data is essential for your business to increase profits. Thanks to recent technological innovations, your company can benefit from information coming directly from your customers.
Using voice analytics software solutions from Zoomee Info Tech that implement artificial intelligence (AI), natural language processing (NLP) and machine learning, you can drive sales and increase call center performance by catering more specifically to your customers’ needs. Zoomee Info Tech is a leading provider of speech analytics software poised to help you increase revenue and cut costs.
Zoomee offers several different voice analytics programs and expertly designed software options. With any Zoomee Infotech solution, you can benefit from a variety of conversation-management features, including:
Zoomee’s Enterprise Accelerator can help you increase revenue by converting call transcripts and recordings into focused, searchable data. You have complete access to information from 100% of your call center’s customer interactions, all conveniently contained within one user-friendly interface.
With Enterprise Accelerator, your analytics team can track the number of calls each agent received, the reason for the customer’s call, the topics they discussed and the percentage-based flow of the conversation.
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